Customer Service Survey - If You Don't Ask, How Do You Know?

The LMRFD ambulance revenue is down from previous years and the board is wondering why. 

Why not do a customer service survey like KRMC and many other health care providers who want to know where they do well and where they could do better..

At the September LMRFD board meeting the minutes say there was 17 EMS calls and 10 patient refusals in August..

At the October LMRFD board meeting the minutes say there was 29 transports and 17 patient refusals in September..

Over half the EMS calls were refusals, over half? It doesn't say if any went by private owned vehicle (POV), if so how many and how much revenue was lost by the LMRFD? 

With their history of offering to put patients in someones car so they can drive them to KRMC rather than be transported by ambulance, if eight went by private owned vehicle the LMRFD lost around $20,000.

If We Don't Ask, How Do We Know? 
The only way to know what works and where problems exist is to ask the customers.....